Delivery Policy opens the doorway for everybody to shop over the Internet. Our dedicated Organic-Retail quality assurance team works round the clock personally to make sure the right packages reach on time. Our services are at your doorsteps with low delivery charge. We process all deliveries through reputed courier services as well as our in-house delivery team. We deliver products all over the Bangladesh as well as the world. If there is any modification in delivery charge for a particular item, it is mentioned in product details.

Order confirmation and delivery completion are subject to product availability. Delivery time may differ from one item to another. It can differ from standard delivery to beyond that.

Standard Delivery: If your delivery address is within Dhaka city, products will be delivered by within 24 hours to 48 hours. If it is outside Dhaka, it will take 3-4 business days. If you order after 6 PM, it will be considered as an order of next business day. Our Business Day: Saturday to Thursday except public holidays.

Exceptional Delivery: There are some exceptional items that we import from outside Bangladesh. These items can take 7 or more days to reach you. However, you will receive your order within the time specified.

You can make your purchases on Organic-Retail and get deliveryfrom anywhere in Bangladesh. Delivery charge varies according to customers’ area. In case of paid order, cannot be held liable if customer does not receive it within 2 months.

Replacement Guarantee

We provide great customer experience each time you shop with your Organic-Retail. If you are not satisfied with your purchase, we ensure ‘Replacement Guarantee’. We will replace your purchased product if the product has any defect by its manufacturer or if the product is not the same one you ordered. Please check your products in front of riders or courier service agents.

All you need to do is give us a call or drop an email at  or within a period of 24 hours from the date of delivery. However, please return the product with the tags intact and in their original packaging, in an unwashed and undamaged condition. Replacement for products is subject to inspection and checking by Organic-Retail team. Replacement cannot be possible if the product is burnt, damaged by short circuit, or broken by customer.

We give the option of taking back the product from your doorstep at Dhaka. If reverse pickup is not possible from your doorstep, you can send it by courier to our office address (South Bharidhara, Merul Badda ( DIT Projects ),Badda, Dhaka-1212). Damages due to neglect, improper usage or application will not be covered under our ‘Replacement Guarantee’.

In case of products sold out at merchant’s end, customer can choose any other product from our website or can keep the amount debited to his wallet account. In case of refunding card payment, the refund will be returned directly to the customer’s debit/credit card/bKash if customer claims a refund to his bank or bKash. Card payment can be refunded only to the card holder’s account via bank and cannot be refunded partially as per policy.